Fee and Policy Schedule of My Household Managed, “MHM”

Updated: October 25, 2025

1. Deposit- The Client shall pay a non-refundable deposit (the “Deposit”) in the amount of $2,000 due upon execution and delivery of these Terms.

2. Balance- The Client shall pay the remaining balance (the “Balance”) upon completion of the Agency Services, which, for the avoidance of doubt, shall occur upon the consummation of a written Work Terms agreement between the Household Employee and the Client or once the Candidate referred by My Household Managed accepts an offer of employment or otherwise commences work, regardless of whether such offer is in writing or verbally communicated. Commencement of work, including reporting for duty, orientation, or any provision of services by the Candidate, shall constitute acceptance of the position and shall trigger the placement fee. In no event shall such payment be made after the Hiring Date, in such amounts as set forth on the Agreement. If the Client does not provide compensation information within five (5) days of request by My Household Managed, the Client agrees to be invoiced based upon the maximum rates and hours included in the job description approved by the Client.

3. Commencement Contingent on Payment- No Candidate referred by My Household Managed shall begin employment or otherwise perform any services until the Placement Fee has been paid in full. The Client acknowledges that it is their sole responsibility to ensure timely payment prior to the Candidate’s scheduled start date. My Household Managed reserves the right to postpone the Candidate’s start and notify the Candidate accordingly if payment has not been received. This policy is strictly enforced to maintain the integrity of the placement process and to protect all parties involved.

4. Processing Timelines and Returned Payment Responsibility- Please note that the remaining balance of the Placement Fee is due upon execution of the employment agreement and prior to the Candidate’s first day of work. If your organization requires internal processing time (e.g., 30 days), you must notify My Household Managed in advance so that final invoicing can be aligned accordingly and onboarding timelines are not disrupted. The Client shall be responsible for any bank charges, returned payment fees, or penalties incurred due to failed or delayed payment processing, including declined transactions or insufficient funds.

5. Definition of Placement- A “Placement” shall mean the successful engagement, hiring, or commencement of work by any candidate introduced to the Client by My Household Managed, whether on a full-time, part-time, live-in, or temporary basis, and whether such offer is accepted verbally or in writing. The Placement Fee becomes due immediately upon the candidate’s acceptance of an offer or commencement of work, whichever occurs first. For clarity, commencement includes reporting for duty, orientation, or any provision of services by the Candidate.

6. Full-Time and Part-Time Placements- The Client agrees to be charged a Fee for the placement (“Placement Fee”) that includes the following offerings listed in Section 9. If, during the applicable Guarantee Period, the Candidate leaves the Client’s employment for any reason, considering the exceptions mentioned in Section 27, My Household Managed LLC will find a replacement candidate. Placement fees cannot be combined. Placement fees are based on the role’s full first-year compensation, including the highest confirmed salary, guaranteed hours, or employment status the Household Employee will hold within the first twelve (12) months. Fees are not prorated. If a Candidate originally hired for a part-time role transitions to full-time employment, increases their guaranteed weekly hours, or receives a scheduled or unscheduled salary increase at any point within twelve (12) months of the start date, the Client agrees to pay the full difference in the applicable Placement Fee. This fee difference becomes immediately due and will be invoiced and charged to the payment method on file upon confirmation of the updated compensation structure. The Client agrees to notify My Household Managed in writing within five (5) business days of any such changes. Failure to notify My Household Managed does not eliminate or diminish the Client’s obligation to pay the applicable fee difference.

7. Temporary Placements- Include any position with a defined end date that is less than one year in duration. Placement fees for temporary positions are calculated using the gross annual compensation offered to the candidate in the work agreement and based upon a 52 week year. A minimum placement fee of 30% of the candidate's gross annual compensation will be applied.

8. Live-In Placements - For live-in employee placements, separate, private accommodations for the employee must be provided. A minimum placement fee of 25% of the candidate's gross annual compensation will be applied. This reflects the comprehensive scope of responsibilities and the commitment required for live-in positions.

9. Live-Out, Long Term Placement Fee:

   20% of Candidate’s Gross Annual Compensation, with a minimum fee of $14,560. The updated minimum placement fee of $14,560 shall apply to all client agreements signed on or after October 25, 2025. For current searches with agreements signed prior to this date, the previously established minimum fee of $7,280 will remain in effect.

   Guarantee: 4 months from Candidate’s first day of employment

   Includes:

   • Agency Consultation

   • Comprehensive Candidate Screening

   • Streamlined Interview Process & Support

   • Offer Drafting & Trial Day Planning

   • Contract Customization & Negotiation

   • Preferred Payroll Vendor Discounts

   • Employer Success Guide

   • Employee Performance Review Packet

   • Employee DISC Personality Assessment 

   • Household Manual Template 

10. Out-of-Area & Specialty Search Fee- My Household Managed primarily serves clients located in both the greater Chicago area (including Downtown, North Shore, and surrounding suburbs) and South Florida. These service areas have been selected due to our deep local networks and expertise. For placements outside these core service areas, My Household Managed will consider taking on a specialty search. These searches require a higher level of customization and resources and are therefore subject to a 25% Placement Fee, calculated based on the candidate’s Gross Annual Compensation. Clients will be notified in writing if their location qualifies as a specialty search prior to launching the search

11. Gross Annual Compensation - Includes all compensation that is legally owed pursuant to state and federal law (whether paid for by Client or not) in whatever form, including but not limited to hourly wages (including applicable overtime based on offer letter), salary, bonuses, housing and cost of living stipends or any other non-healthcare stipends received by the Candidate from Client in a typical work week multiplied by 52, or per month multiplied by 12, regardless of the duration of employment, or the lowest end of the advertised annual compensation package in the client's approved job description, whichever is higher. Providing healthcare benefits or reimbursement is an industry standard and highly recommended for domestic employees to have in place. For this reason, we do not include healthcare stipends or reimbursements when calculating total gross annual compensation.

12. Legal Pay- As an employer, your family is legally responsible for paying domestic employees “on the books,” in full compliance with all applicable federal and state labor laws. This includes paying staff as hourly, non-exempt employees, properly tracking overtime when applicable, and offering compensation packages aligned with industry-standard domestic employment practices. Deviations from these norms may result in the forfeiture of the replacement guarantee.

13. Industry‑Standard Practices - Refer to compensation structures consistent with federal and state household employment law, including guaranteed weekly hours, proper overtime pay, and PTO offered on a fixed or annual basis rather than contingent accrual.

14. Payment Methods- Payments shall be made to the account or accounts and in such methods as may be designated by My Household Managed. For Clients choosing to pay the Balance from a bank account, no processing rate will apply. For clients choosing to pay the Balance by credit card there will be a 3.5% processing fee upon each invoice. If the payment method provided is not in the name of the Client or an authorized representative of the Client's business or household, a signed cardholder authorization form must be submitted. Use of third-party credit or bank accounts without written consent from the actual cardholder/account holder is strictly prohibited and will be considered a breach of this agreement.

15. Late Fees- If payment is not received within five (5) days after the due date, a late charge will apply, consisting of (i) interest at the rate of 1.5% per month or the maximum rate permitted by applicable law, plus (ii) an administrative fee of $50 per day for each day the invoice remains unpaid after the grace period. If the Client’s payment method is declined, the Client remains responsible for timely payment and all applicable late charges.

16. Non-Responsiveness Clause- If the Client does not respond to emails or calls from My Household Managed within 5 days after three (3) attempts from My Household Managed, My Household Managed will assume the search is no longer a priority for Client and will stop all recruitment efforts. If Client contacts My Household Managed again after 5 days and after three (3) attempts to communicate have been made and wishes to re-launch the search, Client will be required to pay an additional $2,000 non-refundable deposit to begin the search again.

17. Paused or Ended Searches- If the Client chooses to pause, postpone, or close the search for any reason, My Household Managed will immediately stop all recruitment efforts and remove the position from active circulation. Each deposit is non-refundable and applies solely to the active search for which it was originally paid. If the Client later chooses to re-launch the same or a new search, a new $2,000 deposit will be required to begin the search again. The new deposit will be credited toward the final Placement Fee upon successful placement; however, the original deposit remains non-refundable and will not be credited toward any future searches.

18. Alteration of The Job Description-  The initial deposit covers one clearly defined position, based on the job description approved by both parties. If, at any time after approval, there are changes to core aspects of the role, including but not limited to hours, compensation, qualifications, job responsibilities, start date, or household location(s) and such changes require My Household Managed to significantly adjust recruitment efforts or disqualify candidates already in process, this will constitute a new, unique search. In such cases, a new deposit of $2,000 will be required to begin the updated search. My Household Managed will notify the Client in writing prior to charging this additional fee, which will be billed to the payment method on file. Additionally, My Household Managed reserves the right to cease recruitment efforts if the role is altered so significantly that we no longer believe a successful placement is feasible under the new terms. All deposits are non-refundable and earned in full at the time of payment. We strongly encourage Clients to clarify their hiring needs, role requirements, and household expectations prior to launching a search to ensure the highest quality and most aligned candidates are presented.

19. Duration of Search - We have found that most positions experience the greatest volume of candidates during the first few weeks a position is posted. We generally say that a search will take between 4 and 6 weeks and recommend that Clients do not launch a search more than 3 months prior to their start date. After a search has been active for 60 days, if a suitable candidate has not yet been found, the Client will have the option to re-launch the search for an additional $2,000 deposit for an additional 60 days. Client will also have the opportunity at that time to discuss the job specifications with My Household Managed and revamp the job description if necessary. If, after 60 days, the Client elects not to re-launch the search, the position will be removed from the job boards and My Household Managed will cease recruiting candidates for the position. The Client is welcome to continue in the process with any candidates who are currently under review or in the interview, trial, or offer stage. 

20. Trial Periods-  Client may trial a My Household Managed candidate for up to 3 consecutive days, after a written offer has been presented to the Candidate, with the offer contingent upon a successful trial. Candidates are to be paid directly for their time worked and at the hourly rate advertised in the offer letter.

21. Work Agreements- We provide templates for work agreements between the family and Candidate for your family to complete and have reviewed by your attorney if you choose, or your family is welcome to provide or create your own agreement. My Household Managed requires having a signed copy of each agreement on file. Failure to provide a written employment agreement will void any search credits or replacement policy that otherwise would have been in effect.

22. Confidentiality and Non Solicitation- Client understands and agrees that, to the maximum extent allowed by law, all information provided by My Household Managed including, without limitation, job descriptions, training materials, proprietary processes, and information or materials about candidates (collectively, “Confidential Materials”) are to be kept strictly confidential, are the exclusive property of My Household Managed, and are to be used solely in conjunction with My Household Managed ’s referral services. In the event the Client employs or otherwise engages the services of a candidate introduced by My Household Managed at any time within three (3) years of the date of such introduction, whether for the originally intended position or any other role, the Client agrees to pay My Household Managed the applicable Placement Fee based on the candidate’s Gross Annual Compensation. If the Client hires a candidate without notifying My Household Managed , or refers the candidate to any third party who subsequently hires or engages the candidate, the Client agrees to pay the Placement Fee plus a 20% penalty of the total fee. Additionally, if the Client provides My Household Managed ’s candidate information or other Confidential Materials to any third party or uses such materials to conduct a private search independent of My Household Managed , the Client will be responsible for paying My Household Managed ’s full Placement Fee as if the placement had been made directly through the agency.

23. Previously Identified Candidates- Client understands and agrees that prior to My Household Managed beginning a search for Client, Client must provide My Household Managed with the names of any individuals whom they are considering for employment or other work engagement. Client agrees to promptly update My Household Managed about any additional individuals Client is considering for employment who were not referred by My Household Managed during the course of My Household Managed’s search(es). If My Household Managed provides Client with the name of a Household Employee candidate who Client has not previously identified to the agency and the Client hires, or otherwise engages that Household Employee candidate, Client agrees to pay My Household Managed the referral fee.

24. Non-Discrimination- My Household Managed believes and abides by equal opportunity employment laws and does not discriminate on candidates based on age, race, sex, sexual orientation, gender identity and/or expression, religion, creed, marital status, medical history, or any other discriminatory characteristics.

25. Start Date- Our guarantee period is calculated based upon the candidate's first day of employment as outlined in the signed work agreement. In instances where a client has not indicated a precise start date in the work agreement, the agency will utilize the date of the work agreement's signing to determine the first day of the guarantee period.

26. Termination of the Household Employee and Guarantee. The Client may, in its sole and absolute discretion, terminate the Work Terms and the Household Employee at any time for any reason permitted by applicable law and the Work Terms (the date of such termination, the “Household Employee Termination Date”). 

    1. My Household Managed does not offer refunds. Instead, our model provifdes a guarantee​ period and replacement policy.

    2. If the Household Employee leaves the Client’s employment (the date of which, the “Household Employee Termination Date”) within the Guarantee Period, My Household Managed will, for thirty (30) days from the Household Employee Termination Date (or initiation of the replacement search, whichever is sooner), make reasonable efforts according to applicable law to provide additional referrals for a maximum of one replacement Household Employee to Client. Clients are welcome to continue the interview process through the agency with My Household Managed candidates that have been identified within the 30 day period. The Client has 30 days from the date of the Household Employee Termination Date to invoke this Guarantee with My Household Managed. Any increase in the gross annual compensation with the replacement candidate will incur a new calculation for the placement fee, with the Client's previous placement fee serving as a credit. Household Managed’s obligation to provide additional referrals is expressly conditioned on the exceptions set forth in Section 27 below. Determining compliance with such exceptions is in the sole and absolute discretion of My Household Managed. If the Client fails to satisfy all the conditions set forth herein, My Household Managed shall have no further obligations to Client. My Household Managed’s obligation to provide additional referrals shall not apply if the Household Employee gives Client notice of her or his intention to terminate her or his employment with Client at the end of the applicable Guarantee Period.

27. Exceptions. In no event will the Client be entitled to replacement services if the Client:

1. fails to pay any fees or amounts owed to My Household Managed or to the Household Employee;

2. attempts to make any private agreement with the candidate or takes any action which is inconsistent with this agreement, or which has the effect of avoiding any of the Client’s obligations hereunder;

3. fails to uphold the employer responsibilities as outlined in the work agreement;

4. makes material changes the job description after the Hiring Date;

5. decreases or increases the work hours; 

6. fails to offer or maintain guaranteed hours as originally committed at the time of hire, or reclassifies the role as seasonal, as-needed, or otherwise without consistent income expectations;

7. changes the work schedule; 

8. fails to first attempt to resolve any issues through training, weekly check-ins, or performance reviews;

9. decreases or fails to pay the salary owed to the Household Employee; 

10. decreases employment benefits; 

11. fails to abide by all applicable laws, including paying the Household Employee in a timely manner in full and as required by law;

12. relocates; 

13. fails to satisfy all Client’s obligations under these Terms; 

14. fails to initiate the replacement search process within thirty (30) calendar days of the Household Employee’s last day of employment;

15. fails to notify My Household Managed of the termination of a Household Employee within 48 hours of such termination;

16. fails to provide My Household Managed with a copy of any agreement between the Client and the Household Employee by the first day of employment, including any future amendments;

17. changes the work environment and conditions or if the Household Employee experiences immoral or criminal activities within the client’s household, up to and including harassment, bullying, disrespect, or abuse of any kind or moral turpitude

Non-Disclosure of Client Information

MHM will not disclose or share any client information, including names, addresses, or any other identifiable details, with applicants unless relevant information is necessary for the recruitment process. For example, once a client confirms an interview time with a candidate we may share the name of the individual the candidate will be meeting with for a Zoom interview OR provide the address for an in-person interview if it is to take place in the client's home.

Revision of Fees and Policies Hereunder

MHM may revise this Fee and Policy Schedule from time to time upon notice to the Client.