How Good Communication Is the #1 Game-Changer for Success in the Private Service Industry
In the dynamic world of the private service industry, where requirements are always changing based on the unique needs of high net worth families, one skill stands out as the linchpin for success: communication. As a leading domestic staffing recruitment agency in Chicago, My Household Managed has witnessed firsthand how effective communication can be the make-or-break factor for both employers and employees in the private service sector. Join us as we delve into why communication is paramount and explore practical tips for fostering strong connections in the world of nannies, housekeepers, and house managers.
Choosing to Work in the Private Service Industry in the 21st Century
In today's landscape, individuals who choose a career in private service do so by choice. Whether it's a nanny opting for the personal touch of working with a family over a school or childcare setting, a top-tier housekeeper preferring the intimate environment of a private household to a renowned hotel, or a house manager selecting the impact of individualized service over a corporate setting, these professionals are driven by a desire for a unique, personal connection. Recognizing and treating them as high-level professionals is paramount, maintaining employment standards akin to those expected in any corporate role. A breakdown in communication is often cited as the number one problem for household employers and employees and can lead to underperforming staff as well as higher staff turnover. As such, good communication is essential for any employer or employee looking for success in the private service industry.
Here are our top 5 tips for maintaining excellent communication with household staff:
1) Navigating Family Idiosyncrasies:
Understanding that every household has its own set of quirks and idiosyncrasies is crucial for both employers and employees. While it may be challenging to convey all these nuances upfront, providing time for staff to learn and adapt is essential. Employers can create a valuable reference guide, such as a household manual, offering insights into family preferences, routines, and specific expectations. For employees, active engagement and inquisitiveness during the onboarding process contribute to a smoother transition.
2) Regular Check-Ins
In any relationship, professional or personal, communication is the key to understanding and alignment. Regular check-ins become a vital component of maintaining a harmonious working environment in the private service industry. Employers and employees alike should set aside dedicated time for open discussions, addressing concerns, sharing feedback, and fostering an environment where both parties feel heard. Performance reviews, conducted with regularity, ensure that expectations are met and no surprises arise. For employees, having the ability to provide feedback about their work requirements is equally essential.
3) Transparency and Honesty
The cornerstone of effective communication is transparency and honesty. Employers should be transparent about expectations, job responsibilities, and any changes within the household dynamic. Similarly, employees should openly communicate their concerns, challenges, and ideas. Establishing a culture of openness creates an environment where trust can be established, contributing to a positive and long-lasting working relationship.
4) Creating a Supportive Working Environment
For a private service professional, the working environment plays a pivotal role in job satisfaction and performance, particularly if an employee also lives in the residence where they work. Employers should try to foster an atmosphere that encourages open communication, collaboration, and mutual respect. Whilst private staff work for a principal, it is not the same as in times gone by where there is an “upstairs/downstairs” mentality and people who have chosen to follow a career in the private service industry should be treated as the high-level professionals that they are.
5) The Role of Professional Development
Investing in professional development opportunities for household staff is a testament to an employer's commitment to their growth and success. Communication skills workshops, training programs, and avenues for skill enhancement not only benefit the employee but also contribute to an elevated level of service within the household. At My Household Managed, we also recognise that in some areas, such as when hiring a housekeeper in Chicago, there is a smaller talent pool and so sometimes it is appropriate to hire for personality and train for for skill.
In the private service industry, effective communication consistently emerges as the cornerstone for success for both employers and employees. My Household Managed stands as a bridge between high net worth families and skilled domestic professionals, emphasizing the paramount importance of transparent and open communication. By fostering an environment where expectations are clearly defined, concerns are addressed proactively, and both employers and employees feel valued, the private service industry can truly thrive.
You’ve got enough on your plate in your day-to-day life — let us make your life easier by handling your unique household staffing needs.
If you are a family looking for staff for your private household or for any other home service, register with My Household Managed.
If you are looking to work within a private household, apply at My Household Managed.
